Booking Terms & Conditions
All bookings must be secured with a personal cheque to the value of 1 night’s accommodation or a Credit / Debit card number. Please note that no charge will be made to your card number upon reservation.
(Prices guaranteed on all confirmed bookings).
At the time of booking, whether by phone, email or online, you will have been informed of our cancellation policy as follows:
Please remember that a ‘Reservation’ constitutes a contract between yourselves and The Ferns Guest House. Deposit Cheques are non-refundable and any cancellation made within 60 days of your scheduled arrival date will be charged at 1 night’s room rate per room booked. Cancellations within 7 days of the arrival date will be charged in full to the nominated card number. Any reduction in the number of guests or the duration of your stay prior to arrival, the original booking price will still apply. Whilst you are with us, if you alter your booking by reducing the number of nights you stay then the original booking price will still apply. For bookings by large parties a non-refundable deposit may be requested by us.
BECAUSE OF THIS WE STRONGLY RECOMMEND YOU TAKE OUT HOLIDAY INSURANCE.
Check in time is from 4.00PM until 7.00PM on the day of arrival. Alternative arrangements can be made by prior agreement.
Check out time is 10.00AM on the day of departure.
Payment of Account
Payment of account is made on the morning of departure, by cash, UK debit cards or credit card (VISA or Mastercard). Unfortunately, we are unable to accept personal cheques for payment, other than for deposits, as banks will no longer guarantee these against Bank Cards.
Unfortunately due to rising bank charges we now charge a 2% fee when paying by credit card. There is no charge for using debit cards.
We have limited parking for up to 5 cars to the front of the house only. Vehicles are parked at owners’ risk. Additional free street parking is also available.
To comply with current legislation The Ferns Guest House is strictly NO SMOKING. Anybody found smoking inside the building will be asked to leave immediately and settle their bill in full. Also, because our smoke detection system is sensitive to vapour as well as smoke particles, the use of e-cigarettes (“vaping”) is not permitted inside the building.
Where appropriate compensation will be required for any breakages / damages caused as a result of your actions whilst you are with us.
We are able to accept Children over the age of 5 but sorry NO PETS.